If you require a refund or replacement or would like to return a product, please read on:
- If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
- You can return a product for up to 14 days from the date you purchased it.
- Any product you return must be in the same condition you received it and in the original packaging.
- Please return the product to the address detailed here. You must include a printed proof of purchase (the invoice available on the orders page of your user account is perfect).
- You are responsible for the delivery cost of returning a product.
- Refunds will be issued immediately on receipt of the returned product and payment will be made using the same method that was used to originally purchase the product (e.g. if you paid by PayPal your refund will be applied to your PayPal account).
- The delivery cost applied at the time of purchase and the delivery cost incurred by you when returning a product will only be refunded if the product is defective.
If you have any questions or comments regarding refunds, replacements or returns, please contact us.